Terms    

  

These terms and conditions These terms and conditions ('Terms') apply to  https://mee.macmillaneducation.com/  website (the Service). They apply regardless of the means of delivery of the Service to you. The Service is provided by Macmillan Education Eswatini (Proprietary) Limited (‘company,’ ‘we', ‘us' or ‘our'), with registration number 1553/2008 whose registered office is situated at Plot 230/231, 1st Avenue, Matsapha, Industrial Site, Matsapha, Eswatini.  

These Terms were last updated on 11 November 2025.  

Please read these Terms carefully before using the Service. If you are under 18 years of age, please be sure to read these Terms with your parents or guardian. If you are a parent or guardian and you provide your consent to your child's registration for the Service, you agree to be bound by these Terms in respect of their use of the Service.  

Thank you for using the Service. In consideration of us making the Online Shop and its functionality available for your use, you accept and agree to be bound by these Terms. If you do not accept these Terms, do not use the Service.   

We may change these Terms sometimes, so you should review them each time you use the Service. You should print a copy of these Terms for future reference. The Service can be accessed by a User free of charge or in respect of specified services on payment.  

DEFINITIONS  

The definitions and rules of interpretation in this clause apply in this agreement.  

  • ‘Agreement' means the agreement between you and us incorporating these Terms for the provision of the Service;  

  • ‘Service' means the service provided by us to you and is only available on a paid-for basis (‘Subscription Service').  

  • ‘‘Products’ means the Digital Content in the Site, including Subscriptions  

  • ‘Digital Content’ means any form of digital images, texts, sounds, audio-visual content and software (or combinations thereof), which is not delivered on a tangible medium.  

  • ‘Subscription’ means the regular supply of Digital Content or access to Digital Content but not including Rentals.  

  • ‘Intellectual Property Rights' means all patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered), and other similar rights wherever existing in the world, together with the right to apply for protection of the same;  

  • ‘Liability' means the liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities arising from use of the Service;  

  • ‘You' or ‘your' means the person, User, or institution whose application for Usership of the Service is accepted by us.  

  • ‘User' means any natural person whose registration or subscription has been accepted by us and whose Usership remains valid for the time being;  

PART A: GENERAL TERMS  

  1. Provision of the Agreement  

These Terms are a legally binding Agreement between you and us for the provision of the Service, including the Registered Services and the Subscription Services.  

  • You acknowledge that you do not rely on any representation and/or warranty that has not been made in accordance with these Terms.  

  • We reserve the right to refuse to register applications for the Registered Service, the Subscription Service and to terminate access at any time.  

  • Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service we provide on the Site without notice. We will not be liable or responsible if, for any reason, the Site is unavailable at any time or for any period.  

  • The information and materials on the Site are not intended to amount to advice on which reliance should be placed by you. As such, we disclaim all liability and responsibility arising from any reliance placed on such information and materials by any visitor to the Site, or by any person who may be informed of any of its content.  

  • Use of the Service on the Site requires compatible devices, Internet access, and certain software; may require periodic updates; and may be affected by the performance of these factors. High-speed Internet access is strongly recommended. The latest versions of required software (including, but not limited to, the Macmillan Education Everywhere Application) may be required for certain transactions or features and to download products purchased from the Site. You agree that these requirements, which may change from time to time, are your responsibility.  

  • Unless otherwise stated in these Terms, you must not (whether directly or indirectly)   

  1. distribute, transmit, syndicate, sell or offer to sell or otherwise make available all or any part of the Site or any content, files, feeds, or data from the Site, whether publicly available or not; or  

  

  1.  copy, download or store any content, files, feeds, or data from the Site, whether publicly available or not, to make or populate a database or publication of any kind.  

  • You may download and make photocopies of files indicated on the Site as being available for this purpose for personal use or for pedagogical purposes with a class. However, you may not (without prior written permission from us) redistribute any of the photocopiable content of the Site or supply it to other people (including by using it as part of any library, archive, intranet or similar service); remove the copyright or trademark notice; create a database in electronic or structured manual form by systematically downloading and storing all or any of the content; modify, reproduce, sell, lend, hire out or in any way commercially exploit any of the content.  

  • You must not use or allow others to access or use, all or any part of the Site or the contents and/or applications on it for commercial purposes without our permission.  

  • Users should be aware that content and applications may be removed from the Site with or without notice at any time and reliance on their continued availability is at the user's risk.  

  • If you are under 18, your parent, guardian, or teacher must register you on the Site; we reserve the right to seek any form of verifiable parental consent we believe appropriate at any time.    

  • As described in these Terms, some of our content is made available as part of a paid-for Service. You are not permitted to deliberately attempt to access that content without paying the applicable Subscription fee. Any attempt to do so is a breach of these Terms and may also constitute an offence as a matter of law. We reserve the right to enforce our rights under these Terms or at law (any failure to do so is not a waiver of these rights).  

  • To seek permission to do anything prohibited by or not contained in these Terms, or which requires our prior consent or agreement, you can contact us by emailing:  marketing@macmillan.co.sz.   

  1. Contacting us  

You can contact us by following the instructions found on the “Contact Us” page on our Site.  

  1. Registration  

  • Where you are required to register to use the Service or part of the Site, it is your responsibility to provide accurate and complete registration details and to keep such details up to date. We are entitled to rely on any such registration details you provide to us.  

  • Unless stated otherwise, each registration is for a single user only and not for multiple users. You must keep your registration details confidential. You are solely responsible for any loss or damage you, or we may suffer as a result of your failure to do so.  

  • Your registration on the Site must be in your own real name, not under any false or assumed name, and not with any other person’s identity. You must not pretend to be a different person. You must provide a valid email address when you register for the Service. If you provide an email address to us, you warrant us that you are entitled to receive email at such an address. You also acknowledge and agree that we may stop sending emails to you without prior notification.  

  • You are responsible for everything done using your registration details. You must not disclose your login details to any other person. If you think that another person may have access to or be using your registration details, you must inform us immediately.  

  • We may suspend, terminate, or prevent your account and/or your access to any or all of the Service at our sole discretion. Where we suspend, terminate, or prevent your registration, you must not attempt to re-register or submit any content, material, or applications without our prior written consent.  

  • For the avoidance of doubt, where we suspend, terminate, or otherwise prevent your account or your access to the Site, we may continue to publish or use your Content (as defined in clause 6 and 7) in accordance with the provisions of these Terms and conditions.  

  1. Privacy Policy  

We will use your personal information in accordance with our Privacy Policy, which forms part of these Terms. Please read our Privacy Policy  now.  

  1. Your content – what we are allowed to do  

We may publish, check, edit or remove all or part of the comments, posts, applications, any of your user-generated content or other material, including your name, town and country, which you submit to us (‘your content'), at our sole discretion. However, we are not obliged to do any of these things and we may not.  

Except as otherwise specified in these Terms, you retain any copyright you may have in your content. By submitting your content to us, you grant us a royalty-free, perpetual, irrevocable, non-exclusive worldwide licence to use, copy, edit, adapt, publish, translate, sub-license, create derivative works from, make available, communicate and distribute your content (in whole or part) and/or to incorporate it in other works in any form, media, or technology now known or later developed. By submitting your content, you warrant that you have the right to grant this licence. To the extent permitted by law, you waive your moral rights (e.g., the right to be identified as author or to object to derogatory treatment) in your content.  

This clause 6 means, for example (without limitation), that we can:  

  • Continue to publish all or part of your content, including applications, your name, town and country, even if you change your mind and want us to remove it and/or you are no longer registered with the Site;  

  • Remove your content, even if you have not breached these Terms.  

  • Use all or part of your content in promoting our products and services (e.g., we may use a screenshot including your comments or applications in our advertising);  

  • Reproduce your trademarks, trade names, service marks, logos, domain names or other identifying signs or images;  

  • Publish and/or distribute widgets and applications similar to yours and bearing our or another user's branding or logo without incurring any liability to you;  

  • Edit your content, which may result in a part of it being modified and displayed, including without your name.  

Please note that we do not check, monitor, moderate or even see all the comments and other material submitted to us. While some comments and the applications may be pre-moderated (i.e., checked in advance by us before publication), some comments and other content are not.  

  1. Your content – what you are not allowed to do  

You must not submit any material to the Site which:  

  • is inappropriate. Material will be considered inappropriate if that material is (a) defamatory, abusive, malicious, threatening, false, misleading, offensive, discriminatory, harassing, blasphemous, racist or sexist, (b) contains taunts, rudeness, insults, name-calling, indecent suggestions, profanity; (c) quotes others of out context to create misleading or negative impressions; (d) is indecent, obscene or of a sexual nature; (e) is a breach of confidentiality or someone's privacy;  

  • could prejudice any active legal proceedings of which you are aware;  

  • is not in the English language;  

  • contains accusations of impropriety or personal criticism of Macmillan Education/onestopenglish staff;  

  • is likely to: (a) cause someone alarm, anxiety, or distress; (b) incite others to breach civil behavior; (c) encourage violence or racial or religious hatred;  

  • infringes any Intellectual Property Rights. This means generally that you must own the rights in everything you submit or must obtain permission from the rights owner to submit the material;  

  • is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software, harmful data or conduct);  

  • offers, advertises or promotes any product or services or makes any requests for donations or financial support;  

  • constitutes spam or junk content;  

  • impersonates anyone else or otherwise misrepresents your identity, affiliation or status;  

  • is, encourages or teaches conduct that is a criminal offence, gives rise to civil liability, or is otherwise unlawful; or  

You may only include links on the Site to any third-party Sites or web pages if:  

  • the content of or linking to such Sites or webpages does not breach any of the prohibitions listed above;  

  • the terms of use of such Sites or web pages allows such linking;  

  • links are clearly and visibly marked as such;  

  • the content of any linked Site is relevant and clearly related to the content to which it is linked; and  

  • the link will not result in any automatic download.  

You must not attempt to avoid or undermine any protections we put in place for the security and operation of the Site.  

Unless you have our express permission to do so, you must not re-submit content or applications which you are aware of have been removed.  

You will not disclose your password to anyone; you are responsible for all submissions to the Site made using them. If you know or suspect that someone else knows your password, you will let us know immediately by completing the webform at https://macmillaneducation.my.site.com/support/contact-us.  We may suspend or change your password if there is a breach of security or misuse of the Site, or if we suspect that this is the case.  

  1. Intellectual Property Rights   

This Site and its content are protected by copyright, database rights, trademarks and other Intellectual Property Rights. All Intellectual Property rights in the Service, the Site and its content are owned by us and no right to use or licence of any of those Intellectual Property Rights is granted except as explicitly set out in these Terms.  

  1. Our Liability  

The information contained on the Site is for information purposes only and does not constitute advice. You should check any information on the Site and use your own judgment before doing or not doing anything on the basis of what you see. We make no representations or warranties with respect to the Site or its contents. All warranties, including without limitation the implied warranties of satisfactory quality and fitness for purpose relating to the Site and/or its content and/or any Site to which it is linked are excluded to the fullest extent permitted by law. No representations or warranties are given as to the accuracy or completeness of the information provided on the Site, or any Site to which it is linked.  

Except for liability for fraudulent misrepresentation or deliberate breach of these Terms by us, we are not liable for:  

  • any action you may take as a result of relying on any information provided on the Site or for any loss or damage suffered by you as a result of you taking this action;  

  • any dealings you have with third parties (e.g., other users, advertisers or promoters) that take place using or facilitated by the Site;  

  • any liability for losses which are not a foreseeable or likely consequence of (a) your use of the Site, or (b) a breach of these Terms;  

  • any business loss connected with your trade, business or profession.  

We are not responsible if you cannot access the Site properly or at all or if some of its features are unavailable to you because of any event outside our control, for example (without limitation) the performance of your or our Internet Service Provider, your browser or the internet or limitations in the capability of your accessing device.  

We have no liability to you for any loss or inconvenience suffered from the unavailability or withdrawal of content and/or applications from the Site. We may withdraw content and/or applications from the Site at any time at our discretion, with or without notice to users.  

The Site relies in part on software to work. Software has bugs. Whilst we will monitor the Site and try to fix bugs, we cannot guarantee that the Site or any individual feature of the Site Will be error free, available all the time and/or free from viruses.  

However, nothing in these Terms will affect any liability we may have for death or personal injury arising from our negligence or any other liability which cannot be excluded or limited by law.  

  1. Maintenance of the Site  

Making your use of the Site enjoyable means we need to fix bugs, install updates and do general diagnosis and maintenance of the Site, which may make the Site less accessible or available for your use during those times.  

We also need to be able to do emergency maintenance and/or suspend access to the servers where, in our reasonable discretion, we see the need to do that. We will try to have the Site available again as soon as we think it is safe to do so.  

  1. Termination  

This Agreement will terminate if you or we are in material breach of any of its terms and if the breach is not remedied within the period of twenty working days after written notice of it has been given to the party in breach. If we are in material breach as a result of circumstances within our control, you will be entitled to pro-rata return of the applicable charges.  

On termination of this agreement for any reason:   

  1. all licenses granted under this agreement shall immediately terminate;  

  1. subject to the exceptions in this sub-clause, you will take reasonable steps to delete our content from your electronic media, including your intranet and electronic storage devices so that you no longer have an electronically functional copy of the content. However, you are not required to delete from your electronic media any part of the content that before termination has been substantially amended by you. You are not required to delete or destroy printouts containing our content that were made prior to termination, or copies of such printouts;  

  1.  we may destroy or otherwise dispose of any of the subscriber data in our possession; and  

  1. termination shall not affect or prejudice the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination.  

  1. General provisions  

  • The rights provided under this agreement are granted to you only and should not, without our prior written consent, be considered granted to any subsidiary or holding company. You may not, without our prior written consent, assign, transfer, charge, sub-contract or deal in any other manner with your rights or obligations under this Agreement.  

  • This Agreement is not intended to